JACK CONRAD, JR

1107 Par Three

San Antonio, Texas 78221

Cell Phone (210) 872-0511

E-mail Jaanko@aol.com

 

SKILLS/ROLES:

 

·     IT Director

·     QA Director

·     Program Manager

·     Senior Project Manager (Waterfall and Agile)

·     Planning and establishing Road Maps for products

·     Process Engineer (ITIL)

·     Scrum Master

·     Business and System Analyst

·     Technical Lead

·     Software Tester

 

 

PROFESSIONAL EXPERIENCE:

 

March 2014 to Present Dell, Round Rock, Texas

Senior Project Manager

 

·   Manager all aspects of the Mexico Expansion, Finance Connect and Capital Intensive Projects

·   Track project status utilizing Clarity and Change Point Tools

·   Brief Senior Executives and VP’s on the status, risk and budget of effort during VP Reviews

·   Manage global team members to develop, test and deliver critical Dell systems to the customer

·   Facilitate complex problem solving meetings to determine root cause of software and template defects

·   Develop and manage project schedules, launch orchestration plan, resource plan and risk plan

 

June 2013 to October 2013, San Antonio, Texas

Senior Project Manager

 

·         Document, facilitate and maintain NDAs, MSAs and SOW

·         Utilize PPM to build project schedules

·         Manage multiple projects

·         Coordinate with vendor to upgrade batching systems of plants

·         Identify solution for a Fresh Procurement buying System

·         Build relationships with Business to better understand their needs and deliver best solution

·         Develop and maintain resource plans for manufacturing projects

·         Work with Plant Operation Leader to prepare software roadmap for Houston Bakery Plant

 

 

March 2010 to May 2013 USAA, San Antonio, Texas

Project Manager/Scrum Master

 

·         Manage work stream in the Digital Lab that consists of approximately $6 m in projects and over 60 resources

·         Manage the development, testing and delivery of BOD, Management milestones and high profile projects (PFM, Mobile Redemptions 1&2, Mobile Wallet, Merchants Offers and SMS Billpay)

·         Manages the change process initiating change requests, collecting estimate of work and impact to project budget and timeline and work with Program Manager to obtain approval for change and submit IDM

·         Utilize Waterfall and Agile Methodologies to deploy USAA Application to Membership

·         Work with product owners to build and manage backlog; assist Business Manager with prioritizing backlog

·         Work closely with Tech Leads and Test Leads to develop a smooth transition from Dev to Testing

·         Lead the team in all agile ceremonies, including release planning, stand-ups, retrospects and demo

·         Implement Mobile Storefront on m.usaa.com which led to increasing product acquisition

·         Continuously partner with business executive to improve product acquisition

·         Conduct enterprise sync meeting with sponsors and executive to keep everyone apprised of current status

·         Mentor, coach and train team on expectations and team direction and goals

·         Establish a close relationship with business partners and executives to understand their needs; provide consultation and advice on best delivery approach.  Document and manage the project road map or plan.

·         Strong problem solver and critical thinker

·         Provide input on direction of Mobile Program and Road Maps for Products

·         Manage Vendor Relationship including contract signing, SOW and execution of deployments

·         Develop and maintain a family type relationship with the immediate project team; providing opportunity for growth and  cross training of additional platforms

·         Created numerous processes that help the team work efficiently and continue to implement efficiently, effectively and drive TTMs down.

·         Facilitate Stand-up meetings, planning sessions, product demos and retrospects

·         Actively lead planning and story session to document requirements

·         Develop release plan for all releases

·         Implemented pair programming and test driven development on the project team

·         Build project schedules, perform change management role and actively participate in peer reviews

·         Develop and maintain resource plans by providing weekly forecast reports

·         Proactively monitor application after production deployment to identify and resolve issues

·         Achieved perfect scores on several project audits

·         Teach and Coach team members on the agile methodology

·         Established a 4 week iteration with 1 week deliverable which lead to 0 defects when we entered system test

 

July 2009 to January 2010 CPS Energy (Modis), San Antonio, Texas

Senior Business Analyst and Process Engineer

 

·         Collaborate with CPS management to gather requirements and details about business processes

·         Designed Visio process maps of As-Is business processes for the AMI Project identifying process steps, resources and technologies

·         Developed and implemented process, procedures and policies for multiple business units

·         Built enterprise processes that provided resource and cost efficiency

·         Work together with NOC, PC Deployment, Enterprise Architecture, Networking, Unix and Windows and Basis Team to flow chart and document critical processes

·         Conduct a team assessment and SWOT analysis of business and technical processes used by PC Deployment, Enterprise Architecture and Service Level Management Teams

·         Recommend technical and business process improvements using ITIL Framework and Technical Architecture knowledge

·         Construct IT Service Catalog and Portfolio utilizing the ITIL Framework

·         Proficiently use Microsoft Visio to develop process mappings for 50+ Information Technology processes

·         Establish and document time estimates for Enterprise Technology Team processes

·         Develop metrics to capture customer satisfaction levels by using industry best practices

·         Craft professional documents using MS Visio and Excel to illustrate a comprehensive view of services, projects and responsibilities for the ITS Department

 

 

June 2003 to Feb 2009 Capital Group, San Antonio, Texas

Senior Project Manager/Technical Lead and Program Manager

 

·         As Program Manager, manage the Enterprise Software Release Program; testing, piloting and deploying several applications during one release to global environment (24 sites, 15,000 desktops and laptops)

·         Complete project documents for all phases of a project: requirements, scope, estimates, budgets, project statement, project proposal, project plan, risk analysis, communication matrix, roles and responsibilities and issues logs

·         Perform role of Program Manager, Scrum Master and Tech Lead for XP Migration project

·         Facilitate stand-ups, Release Planning, Retrospects and demos

·         Led Story sessions to obtain requirements for the XP Migration effort

·         Document and manage Microsoft application Roadmap

·         Maintain MS Operating System Road map and manage upgrades accordingly

·         Work with multiple vendors to understand lifecyle of their product and develop road maps for the company

·         Manage, track and monitor several simultaneous projects of various sizes

·         Perform project manager role for numerous technology implementations (Microsoft .NET Framework 1.1, SP1, 2.0, 3.0, MDAC, Diskeeper, Firefox, Adobe Reader, Adobe Acrobat, Oracle, Ipass, Window Vista evaluation, Windows XP SP3 evaluation and Wireless AutoSwitch evaluation)

·         Attend required Architecture Review Boards and Business Committees to present project and receive technology and budget approval

·         Using Microsoft Project, PowerPoint and Visio applications, present regular project updates to Project Owner, Sponsor, Technical Forums, Steering Committee, Senior Management and Directors

·         Manage project and technical leads that performs tasks to gather requirements, provides business feedback, give input to schedule deployment dates and effectively communicate to the end-users

·         Use industry best practices to improve team effectiveness

·         Provide feedback on team member performance

·         Deliver technology recommendations to various levels of leadership

·         Facilitate project meetings across business sites in Europe, Asia and North America

·         Audit several enterprise projects to ensure that they met the standards of the Deloitte and Touche inspection

·         Perform role as mentor for junior Project Managers 

·         Collaborate with Technical Architecture and Development Teams to engineer and implement an enterprise packaging and Quality Assurance Certification process for over 500 Tivoli and Altiris packages

·         Establish an enterprise workflow/process to package, test, certify and deploy over 300 desktop software applications during an upgrade to Windows XP SP2

·         Developed an automated migration process to refresh systems and install applications from Windows 2000 to Windows XP SP2

·         As Enterprise Technical Lead for XP SP2 Migration, led a team of Technical Architecture Leads, Desktop Support Leads, Help Desk Leads, Application Owners and Subject Matter Experts to refresh 12,000 machines from Windows 2000 to Windows XP and remediate hundreds of software applications

·         Effectively lead 200 associates remotely (24 locations) to perform various technical roles during the XP SP2 migration

·         Responsible for ensuring 400 applications were packaged with Tivoli and tested, new XP SP2 Image was developed and deployed, regression testing of 1,000 application was completed and that 12,000 desktops and laptops were migrated to Windows XP SP2

·         Provision software and hardware to support the refresh projects and other infrastructure efforts

·         Coordinated with global Technical and Project Leads to develop low risk software delivery schedule

·         Execute functional and regression tests of Tivoli and Altiris packages installed on WIN2K and WINXP operating systems tracking and prioritizing issues using Remedy and Lotus Notes Databases

·         Manage vendor  relationship with Microsoft; leveraged their premier service to resolve technical issues

·         Used ITIL Process to effectively manage incidents and problems related to the MIST Software Delivery Tool, Altiris Deployment Server (DS) and Notification Server (NS)

·         Worked as Technical Lead for several high priority problems, performing troubleshooting and root cause analysis to identify problem and provide solutions

·         Coordinate regression testing, pilot deployment testing and production implementation for several technologies (Microsoft .NET Framework 1.1, SP1, 2.0, 3.0, MDAC, Diskeeper, Firefox, Adobe Reader, Adobe Acrobat, Oracle and Ipass)

·         Design and distribute release notes and status updates for each deployment

·         Prepared implementation plans, back-out plan, risk analysis and change record for each deployment

·         Provided requirements to have custom Altiris collections built to target users for the software distributions

·         Reviewed Altiris reports to proactively identify potential issues with the distribution and deployment results

·         Consistently achieve 98% + success rate deploying software to target users using Altiris Software Delivery and Tivoli; deployed to 15,000 desktops and laptops at 24 global sites

·         Manage licensing, versioning, roadmaps, application configuration, evaluation and implementation of vendor and in-house technology(MDAC, Microsoft .NET Framework and Access 97/2000/2003, Diskeeper, XP SP3, Wireless AutoSwitch, TDA and MIST)

·         Manage enterprise patch management process which releases monthly vendor patches and hotfixes

·         Manage change process for several large infrastructure projects

 

Dec 2002 to June 2004 NextgenId, San Antonio, Texas

Senior Quality Assurance Engineer

 

·         Create, edit and maintain automated test scripts using VB Script

·         Negotiate contracts with vendors

·         Reengineered Quality Assurance process to make testing more efficient

·         Establish product delivery dates for hardware and software

·         Execute functional and regression test of biometric software using QuickTest Professional and TestComplete automated test tools

·         Conduct detailed research and evaluation of WinRunner, Test Director and QARun automated test tools

·         Test biometric software and hardware using various manual and automated test techniques

March 2002 to Nov 2002 Billserv, Inc., San Antonio, Texas

Project Manager/Senior Business Analyst

 

·         As Project Manager, produce testing schedules, test and project plan, time lines and monitor work plan progress

·         Conduct analysis on impact of issues and risk to company

·         Prepare Risk Matrix, Roles and Responsibility and issue escalation processes

·         Facilitate meetings between Project Managers, developers and architecture teams to troubleshoot and provide solutions to complex problems

·         Negotiate with functional managers to obtain resources for projects

·         Track, manage and review test plans, test scripts, test results and deployment defects

·         Proficient in the use of Visual Source Safe and defect tracking tools

·         Follow change control processes to ensure all changes are documents and properly implemented

·         Write and Execute SQL scripts to do updates, inserts and deletes on relational databases

·         Manage the testing environment and advise senior level management on current testing practices and environment

·         Proactively track issues with Sallie Mae Website

·         Analyze defective code, failed test results and complex problems; develop efficient and effective solutions

·         Test web based software using multiple Internet Browsers: Internet Explorer, Netscape Communicator, Netscape Navigator and AOL

 

 

Feb 2000 to Jan 2002 Advance Resource Computer (ARC) Systems Austin, Texas

Quality Assurance Director; Technical Support Director

 

·         Built a Quality Assurance Department supplying it with personnel, software and hardware to execute automated and manual testing of complex software

·         Manage, plan, coordinate and direct quality assurance program designed to consistently release quality software in a fast paced environment

·         Manage employee schedules, vacation time, performance evaluations and job assignments

·         Establish escalation process to resolve all project issues, bugs production incidents and customer complaints

·         Provide over site for problem resolution

·         Responsible for training team to troubleshoot and repair critical software applications

·         Validated that software was tested and in compliance with company and industry standards

·         Negotiate with purchasing and external vendor to purchases software and hardware

·         Negotiate contracts between vendors for software applications

·         Perform Project Manager duties gathering requirements, write specifications, maintain person to person contact with client via telephone or conference call to determine the needs and priorities, assist in scheduling deploying and customer notification of deployments

·         Update Senior Executives and customers of project status using reports, presentations, telephone calls and conference calls

 

March 19999 to December 1999:  United Services Automobile Association (USAA), San Antonio, Texas

Quality Assurance Analyst

 

·         Senior Software Tester for Change of Century Project

·         Worked with the Bank, PNC and other department to complete y2k testing of over 100 software applications

·         Mentor junior software testers ensuring they understand testing, documentation  process and communication strategy

·         Accomplish comprehensive requirement gathering by interfacing with the client and vendor

·         Experience in coordinating and scheduling effort of the Test Management Staff to support all projects

·         Perform daily communication with the customer to solve any business or technical related issue

·         Developed test platforms utilizing many devices and configuration setups

 

 

July 19997 to March 1999:  Brooke Army Medical Center, Fort Sam Houston, Texas

Project Manager; IT Manager

 

·         Conducted cost benefit analysis of the implementation of a new inventory system

·         Supported software application and workstations for Orthotic and Prosthetic Laboratory

·         Manage multiple ongoing government projects related to implementation of software, tracking of medical supplies, service to customers and tracking of insurance claims for a level one trauma center

·         Implemented and trained staff on the use of ADS and CHCS computer software applications

·         Prepare and render written and oral status reports to upper level management using Microsoft Project and Power Point

 

 

 

 

 

 

 

 

 

October 1990 to August 1997:  United States Army Post, Fort Sill Oklahoma; Grefrath, Germany; Camp Casey South Korea; Fort Sam Houston, Texas

Soldier – Quality Assurance Manager/Project Management/Maintenance Shop Manager

 

·         Performed Quality Assurance inspection on tanks and wheeled vehicles to verify accuracy , effect of repair and safety

·         Maintain Quality Assurance Logs for 150 Vehicles

·         Monitored and validated that all defects were prioritized and addressed rapidly for 50 vehicles to keep them WAR- Ready

·         Conduct audits and walk-through inspections to verify maintenance tasks were performed to specifications

·         Requisitioned repair parts using Department of Defense Software

·         Directed all security measures for asses protection including key control and vault security

·         Successfully accounted for over $2 million in military assets

·         Supervised over 30 personnel in all aspects of  vehicle maintenance, repair and quality assurance

·         Trained associates on various subjects including first aid, maintenance, security, and quality assurance procedures

 

EDUCATION AND TRAINING:

 

Saint Mary’s University, San Antonio, Texas, Graduate School

·         05/2003 – Master of Science (M.S.) Degree Program in Computer Information Systems GPA: 3.6

 

Wayland Baptist University, San Antonio, Texas

·         06/1998 – Bachelor of Science in Occupational Education (B.S.O.E.), Degree in Business Management.  GPA: 3.5, graduated with Honors

 

Capital Group, San Antonio, Texas

·         Project Management Methodologies (Agile and Waterfall), Scrum Master Training, Customer Service Training, Project 2003, Visio 2003 and Access 2003 courses, ITIL Training, Leading complex meetings, Communication training

Certifications

·         Studying and preparing for PMP Certification

 

 

COMMUNITY:

 

·         Vice President of the Southside Junior Cardinal Basketball League

·         Brooks Academy Athletic Booster Club Member

·         Athletic Director for San Antonio, Southside Cardinals Pop Warner League and Southside Junior Cardinal Basketball

·         Coach: baseball (20 seasons), basketball (4 seasons) and football (3 seasons)

·         Coached team to State Baseball Championship in 2012